Reviews for True North Hearing by AudioNova

Amy was great explaining things for us. I called 2-3 times left message no call backs. Had to go there to set up an apt.

Had a great appointment and hearing test, will be going back shortly to decide what I want to do!

Awesome customer service. Amy was great.

Seems very efficient and kind

Great

Great service

As always, very knowledgeabl, helpful and courteous.

Friendly prompt service

very thorough

Any business that is still sending mail to someone who passed away in 2015 has to be very negligent and I wouldnu2019t want anything to do with them

Amy & Emily are knowledgeable, personable, I always feel they exceed my expectations !

Amy provided excellent service and insight, was thoughtful, professional and answered all of my questions.

Very informative, took all the time answering our questions. Very good introduction to the realm of hearing aids.

Very attentive and always feel they care.

Amy knows he hearing aids and how to program them, and is very sensitive to the issues her patients raise

Amy is a very warm and kind representative. She is always been very clear on how to use the hearing aids.

Very nice experience

Amy did a great job, she was very professional and informative!

great help

Showed concern for my question. Good customer service

Excellent customer service

Amy is very friendly and she knows what she is doing.

Prompt attention, knowledgeable staff, and wiling to help! Thank you!

Good service

Amy is very knowledgeable and took great care answering all my many questions. Emily has great customer service!

Cleaned up by hearing aids and now they charge with no problem! Good check-up visit. Amy is very nice!

My husband and I met with Amy Johnson. She was professional, knowledgeable, patient and answered all our questions. I would recommend Tru Hearing in Springfield to friends.

Amy was so knowledgeable I felt very comfortable and I arrive there hesitant and anxious. She calmed me down certainly knows a lot about hearing aids and how they work and how they would work for me and I left there feeling so much better and like a weight has been lifted.

Amy was great. Fast, knowledgeable, and friendly!

Very pleased with the level of care my mom received, would highly recommend True North Hearing

I have been delighted with the service I have received and recommend it to anyone.

Top notch hearing aids and top notch people! I just got my 3rd set of u2019aidsu2019 and this was my best experience.

Expensive.

Welcomed warmly by Jordan. She assessed my needs and immediately recommended a path forward. I was very pleased with my visit to True North Hearing.

Excellent place to go for hearing aids. Jordan is very knowledgeable and answered all my questions. She did a thorough exam and fitted me with the ones I needed. When ever I have a problem she takes care of it immediately. Iu2019m a very happy customer.

5 star doesnu2019t do justice . Absolutely amazing experience!! Jordan was so patient with my mommau2026., kind, caring and goes above and beyond !! The receptionist is extremely nice as well. Without hesitation I would highly recommend them. Thank you so much!!

Easy to make an appointment. The Dr was knowledgeable and really nice. Good news I donu2019t need hearing aids!

Went in and had them check out my hearing aids, Jordan was very helpful and fixed the problem, Jordan, she was kind, friendly, and willing to go the extra mile to help me out, one of the best places in VT for audiology!True north is my number 1 place to go from now on! I want to say thank you again!

My visit was my 1st time ever for addressing the ringing in my ears called tinnitus. I've had this for years, but I always avoided just simply getting a hearing test. Don't delay, it could change your life. I felt Jordan was easy going and genuinely caring. After several tests she tried a tiny comfy set of hearing aids..... "yes indeed hearing aids." Jordan put them into my ears and I literally cried tears of joy because the ringing was not there, and my mind or body no longer tensed. I was in shock., then I realize I'm still hearing my husband and Jordan talking yet I was calm and relaxed, no ringing yet there was soothing ocean waves mixed in but no distractions just conversing normally., but calmly. TINNITUS is REAL and no lie, can cause other mind and just overall issues. My opinion. Based on my experience. True North Hearing, thank you for the service you provide & Jordan.

I was very satisfied and very pleased with my visit. Very pleasant to talk to everybody and very professional. I would highly recommend this place and give 5 Stars.

I appreciated the customer service and help I received. Everything was top notch except for price. I canu2019t afford their services and will have to go somewhere else for my hearing AIDS.

They have a sound proof room for hearing tests.

My hearing has been a problem all my adult life, and I tried hearing aids a decade ago and was not impressed. But now, in my eighties, I depend more and more on caring conversations, so I decided to go get a free hearing test at Springfield Hearing Aid. I knew that the technology has changed a lot recently, and it seemed to me to be worth the cost. I found my reception there was cordial, informative, genial, and trust-inspiring. The analysis of my hearing spectrum was much like what it was ten years ago. After discussion about the features of various models, I decided to spend what it took. Fitting is next week, and I'm looking forward to it. I really appreciated the detailed straight talk rather than a sales pitch.

I have been wondering about my hearing for a couple of years, and when I received a letter offering an exam and a consultation, I knew the time had come to find out just what was going on. I was very impressed with the entire appointment with owner, Jim. I could easily see from my test results that getting hearing aids would be in order. I really, really liked the hearing aid that was suggested and will definitely follow up.

After dealing with a few of the upper valley hearing aids providers I went to Springfield hearing aids and I am so glad I went. Jim and his staff are total prou2019s and know what they are talking about. My last hearing aids that I purchased before Springfield were sent back 6 times or more with various problems. I know Jim will take care of me, these hearing aids work much better and I will send everyone one I know to Springfield Hearing Aid Center.

I go with my husband who has a hearing aid. People always pleasant. Not too long a wait.

It would be better if the people was faster LOL

Yes, I am a returning customer. The hearing aids I purchased here finally began to show their age so I decided it was time to replace them with something newer. My goodness, there have been huge leaps in technology. These folks were wonderful helping me make sure I had exactly what I needed. Very personalized service. Isn't it wonderful to have the Springfield Hearing Aid Center actually in our community and not miles away?

Whatever you do, DO NOT GIVE THIS COMPANY YOUR PHONE NUMBER. I went for a hearing test and to see about getting a hearing aid 6 months ago. Since then, I have been bombarded with daily unsolicited phone calls, calling on their behalf. I have told them to stop calling 20 or 30 times, I have blocked their phone numbers, so they just change the number they call from. Whatever telemarketing company they are using is a scam outfit. UPDATE: They are still at it, now its unwanted text messages (see photo below)

Great to do business with!