Reviews for True North Hearing – Portsmouth

I made a mess of my hearing aids while trying to clean them. I Walked into True North Hearing, told them my story, and 15 minutes later I was walking out with working hearing aids. I felt completely confident in their ability to correctly diagnose the problem and perform the necessary fix. Quick, friendly, and inexpensive and very professional.

April is fantastic and she cares

April at True North in Portsmouth NH has been extremely informative, kind and very professional. I would recommend her to all my friends and family who might need her services. She’s a “keeper”!!!

April Torreiro is a true professional who fully embraces the concept of customer service. April demonstrates a genuine passion for her client base, and diligently strives to ensure that her clients are fully satisfied with the product and service. I only hope her company appreciates the quality employee they have working at True NorthHearing. April is the consumate professional. Jeff Fox

April helped with my moms broken hearing aid wire quickly. She gave advice on cleaning and insertion of hearing aids.

good comments

Always good service. Thanks April

Great pleasant service

Excellent customer service

Very good person to person communication

April is wonderful, very helpful, lnoedgeable

April was knowledgave great advice about future hearing aids

April was top notch in helping me with my first pair of hearing aids… Her professional demeanor, knowledge of the products and ease in getting me set up was amazing! If you need hearing assistance, April is your girl!!

For the first 21 years of my life, I was told I could never use any type of hearing aid or device to assist with my single-sided deafness. I actually found this location unintentionally to get a hearing test after I had a long lasting ear infection. As soon as I connected with April & Josh, I felt immediately at ease. April worked with me to do anything she could to help me & ended up setting me up with a hearing aid & transmitter to help me hear! I cannot say enough wonderful things about True North Hearing- as a customer here, I felt completely listened to, understood, and cared for! I highly recommend visiting here if you are in need of any type of care relating to their industry:)

APRIL IS A TREASURE. She has shown IN MANY WAYS how much she truly cares about HER/YOUR patients.

great customer service

April is awesome. True north goes the extra mile for their clients.

April and Josh are friendly and welcoming. April is very knowledgeable about her field.

I walked in for my appointment a hearing test. I walked out hearing stuff I haven't heard in years. It was an incredible experience working with the Staff at True North Hearing.

Hearing has improved immensely thank you for our experience

First visit and it was a game changer for me . April Forreiro LHIS very knowledgeable and welcoming . Needed / wanted local hearing support and now I have such .

So happy my husband and I went to True Hearing in Portsmouth. April and Josh are very friendly and helpful. Now we can hear better than ever. Highly recommend 👌

Excellent meeting with everything explained thoroughly. No complaints. I feel I’m in good hands with True North. Bill Cormier

Excellent experience; extremely customer centered. Postponed testing until earwax completely removed by medical center . 10 of 10!

They made me feel comfortable, April listened to me and my needs, been places where they put you in a sound proof boxs and that was it. She tried to mimic back ground sounds while sitting in her office while we would carry on a conversation, fitted me there on the spot, She did not try to push you into something you did not need. Left there feeling I was part of the Family. I would highly recommend them.

Very good and knowledgeable. Will go back when budget sllows

I am overwhelmed with the fact that my hearing aid is functioning so well. Oftentimes I forget that they are in place and believe me I hear everything. This last adjustment is only my second visit to April. So Thankful.

Great service by a very knowledgeable provider. April does a great job helping me with my hearing needs

Finally found a hearing center that knows what they are doing. The owner has a genuine interest in the well-being of the customer rather than just trying to sell a product. She spent quality time to make sure I was fitted with the correct aids. Highly professional and I highly recommend True North to anyone looking for a high quality professional relationship J Fox

Wonderful service for my father.

I had one of the most welcoming experiences in my life here. I highly recommend Tru North Hearing to anyone who is in need of some hearing aid 😉

From Joshua to Apryll the staff is courtesy, knowledgeable, and friendly. Great service. Accommodating. I have been working working with them almost a year now with my Signia Hearing Aides. They are great.

1 day appointment fixed me right up. thanks April

Apparently, I have challenging ears to fit. Who knew? April really went the extra mile with me and after several visits, we have success! I want to thank April and her husband Josh for their professionalism and patience all will a great attitude and smile. Love my new hearing aids!

My hearing test with April was the most thorough and professional exam I ever had. I would highly recommend them to anyone in need of hearing aides. As an aside the receptionist was friendly and courteous. Great experience. Ed

April was very patient with me trying to find the correct domes to fit my ears. Thank you for setting me up with the best fit! I hear so well and these hearing devices are very comfortable. Great office staff too!

Friendly, caring, knowledgeable, professional. Definitely the place to go.

Lisa and April were friendly and extremely helpful. No sales pressure. Thank you!

I was impressed with the care that I recieved from April. She tested my hearing, cleaned and adjusted my hearing aides and gave me some more tools for me to use with my phone. She made me feel comfortable and secure with what she helped me with.

I was very happy with my experience at the Seacoast hearing center in Portsmouth with April and Steven. They were very professional and courteous, and answered all my questions. There was no high pressure pitch to purchase their products, which I particularly appreciated. I would highly recommend this company and their staff.

Expected to see Randy and was afraid I wasn't going to feel comfortable with Dorothy and was plant completely surprised at how at ease she made me feel. Thanks to April ii have had another positive 3xperience with Seacoast Hearing. I picked up my new hearing aids on the 12th of January, she could not have been more caring or professional. I could not have asked for a more positive experience. Look forward to working with her in the future, she is a wonderful asset to the hearing center.

I just moved to the area in December 2020 and was having issues with my Insignia Hearing Aids that I purchased in NY. Seacoast Hearing got me in right away, looked up my warranty and got my Hearing Aids replaced and reprogrammed in less than a week. They are friendly and knowledgeable and I will continue going to them for my hearing needs.

I got impressions for in-ear monitors done at Seacoast Hearing Center. Everyone there was friendly and professional, and they did a great job!

Very informative and through.

I worked with Randy Robinson in Portsmouth to consult on new hearing aids. He is knowledgeable of the products and technology, and is personally familiar with the real-world challenges those with hearing loss face in different environments. So he was able to identify the best option and tailor it to my type of hearing loss and what I was looking for. Throughout the trial period, Randy was helpful in resolving minor issues and teaching me how to best navigate the functionality of my new hearing aids. I strongly recommend Randy in the Portsmouth office if you're looking for better results from your hearing aids. He and his team are friendly and provided good communication from beginning to end.

The combination of outstanding technology, professional and Personal service far exceeded my expectations. It has been an unexpected positive experience. April was a positive surprise in both her professional and personal correction of my hearing devices that had been taken “off course” by several technicians in Florida this Winter. She went back to baseline zero with a new hearing test and adjusted the settings. Not perfect, but dramatically improved. Have confidence in getting there.

I was so very pleased with the service I received. I have developed a form of Tinnitus and needed to get my hearing test. The test was easy and I was informed about many things and given much to think about. I am so glad I made the appointment!

He was knowledgeable of my hearing aids. His attitude and the service repairing my hearing aid was great. I do not hesitate to refer anyone to him. I

Outstanding service and very friendly people. I neede my hearing aids sent back to the manufacture for repair - twice. Each time the process was quick and service was efficient!!! The second time I was given LOANER hearing aids to use until my aids were returned to me. I am extremely please with this company and the folks in Portsmouth taking a REAL interest in my hearing issues!!!

Went to have aid checked, it wasn't working right, oops, took Randy 10 minutes to correct, and working fine now. thank you for doing it, I am happy with the results, and shouldn't have waited so long! I have been with Seacoast hearing since June, 2001 when I retired and my aid broke; Not knowing me, they set me up with something to get me over the weekend until they could do a checkup and fit me to one of my own. I always thought that was over and above.

Randy is the best. He is very knowledgeable a true specialist!!! I can't say enough about him. He doesn't make you feel rushed. He spends quality time with you, to make sure your hearing is at a comfortable level for you. Also his office manager Raye is a people person, always so helpful and ready to help with any problem you may have. They work well together, a great team!!! I suggest you stop by the office and see for yourself!!! During the Covid-19 Pandemic it"s still a safe place to visit. Please remember to wear your mask!!!! Mary Bishop

I could not be happier with the professionalism and competence of Randy at the Seacoast hearing center. His knowledge of the hearing aid product and his thoroughness in making sure that all details are addressed is exemplary. Randy’s administrative assistant/office manager, Rae is always courteous and helpful and willing to try to fit me in if a question or problem develops. Peter Loughlin, Portsmouth

Randy is exceptionally patient and knowledgeable. He helped my Mother-in-Law who had difficulty with her hearing aids and resolved the issue to her satisfaction.

This should be three stars. There is no audiologist. BC-HIS - Board Certified Hearing Instrument Specialist ur salesmen.

It was a lovely experience and the staff is so nice! Definitely will be going back for future visits!!

Randy helped my husband find hearing aids that are easy for him to use. He lost his hearing aids when removing his covid mask protection so Randy helped my husband find hearing aids that will not be lost that way. Randy is working with my husband to make sure he has the very best experience wearing his new hearing aids and his help is invaluable. Seacoast Hearing Center is professional but at the same time feels like friends.

very professional

Today I took my 92 year old Father-in-Law to Seacoast Hearing Center in Portsmouth. In the past we would visit the VA in Boston to get his hearing aids fixed or adjusted, but recently it is been increasingly harder to get appointments. Sometimes they would ask us to mail them in and that could take weeks before they would come back to us. Luckily for us, we were able to get an afternoon appointment today with Randall, the Hearing Instrument Specialist and he was extremely accommodating. He was able to adjust and clean his new set of hearing aids and clean and change the filters in his old set. My Father-in-Law was happy when he left there and couldn't stop talking about his visit when he came home. Thank you again. I am 100% certain we will be coming back to Seacoast Hearing Center in the future.

Nothing but top notch service from people that care about their patients! Above and beyond...

Excellent knowledgeable service, attention to details and very attentive to one's needs. I didn't realize how much my hearing loss had grown over the years until I got my hearing aids. All my options were explained and the associated cost. I was allowed to choose with no sales pressure. I truly appreciate the friendly and helpful service I receive each time I have been at the Seacoast hearing center and highly recommend them.

Excellent Service

The audiologist, Randy Robinson, was fabulous! I was nervous never having had hearing aids in the past. He put me at ease immediately. He was professional yet friendly and caring at the same time. He made the experience a pleasure. I would highly recommend Randy and Seacoast Hearing Center.

Seacoast Hearing Center is the place to go for quality hearing aides and professional service. Randy is extremely knowledgeable, caring and professional providing excellent service

Excellent experience. Thorough and informative. Highly recommend.

This is the best hearing aid place I have ever dealt with. Randy is wonderful he is friendly and helpful and does a very thorough and complete job dealing with my hearing aids. I would recommend his outfit to anyone and everyone as the best there is in the Seacost area. Douglas Sloan

I really depend on my hearing aids, so I really appreciate the prompt and quality support from Randall Robinson of Seacoast Hearing. When I have a hearing aid problem I can often get a appointment quickly and Randall always has made sure that all the equipment is working properly.

Randy was a huge help pairing my Starkey hearing aids. Great service, always willing to help

Great place, great service. Special thanks to Randy for quick hearing aid repair and more than reasonable price. Highly recommended. You don't see this kind of service too often especially these days.

Jan, Randy, and Jana are kind and very considerate. Their professionalism and friendliness are remarkable. I will continue to seek their expertise and highly recommend everyone with hearing difficulties to give this local friendly clinic a try.

So friendly and through with no pressure for sales but has very high quality selection of products with latest technology. I would highly recommend Seacoast Hearing Center. I will no longer miss out on what people are saying, say "What" or use closed captioning on tv and voice mail. Yes!

Great people

I was on vacation in Maine and had an issue with one of my hearing aids and stopped by Seacoast. They were absolutely delightful and professional and were able to solve my problem. I highly recommend them!

The change to True North was a continuation of great service. Recent issues I was having were addressed, and I'm very pleased with how my hearing aids are working. The staff members at True North are wonderful.

My grandmother recently got fitted for hearing aids, Rae and Randy are great! Over all a fantastic experence.

Mr. Robinson was so much help. Kind, helpful and extremely knowledgeable.

Hearing well is essential to living life to the fullest - so true! I recently purchased hearing aids and thankfully was introduced to Randy Robinson, the hearing care professional at Seacoast Hearing Center. Randy's knowledgeable expertise and affable professionalism was the perfect choice for me. Randy is thorough, patient and determined to ensure satisfaction for his patients. Here, you WILL benefit from an experienced clinician who is always available to answer questions, offer suggestions and provide excellent service.

Great experience! Friendly, informative and professional staff. Randall inspected and replaced the wax filter and ear domes of my current hearing aids at no charge. He asked if I had any hearing concerns or comments and fine tuned my hearing aids accordingly. He also informed me of the newest developments in hearing aid technology without pressuring me to buy. I highly recommend this office to people who have a hearing problem and want to do something about it.

Seacoast Hearing is a great company. My grandmother bought her new hearing aids. She is so happy now. Rae and Randy were fantastic. Great group

Randy is terrific. He is knowledgeable, caring and patient. He re-tuned my hearing aids that I have been wearing for two years. Frankly, the sound was dull and I wasn't using them everyday. Randy opened the programing for my hearing aids on his computer and re-adjusted them for increased clarity and reduced background noise. And, he showed me how I could change programs for the hearing aids on my iPhone and maximize the settings depending on conditions. (When I bought the hearing aids, the vendor/technicians never showed me how to do that). Randy spent a long time with me making sure everything was right. And, yes, I can hear the improvements now listening to music and talking with friends on FaceTime. Thanks, Randy. You really made a difference in my daily life.

I love this place so much because it makes life easier

What sets Steve Little apart from other audiologists I have had is his sincere concern for his patients. He is not in this business just for the money; he really cares about improving the quality of patients' hearing, well aware that this improves the quality of our entire lives. Two dramatic examples of Steve's dedication to his patients from my own experience: 1.) In late 2013, I had to be in Canada over the weekend for a vitally important event--when my hearing aids from another audiologist quit working the night before I had to leave--and his office was unreachable. It was an emergency. In desperation, I called Steve, who had been recommended to me by a friend. I was not even his patient, but he told me to come right in, loaned me a great pair of hearing aids, and saved the day! 2.) He recently rescued me again. (I was of course his patient after the 2013 experience.) My husband was very ill last winter, and I was caring for him at home. I couldn't leave him alone to get my hearing aid repaired. Amazingly, Steve offered to come to our house to do the repair! He came and fixed it while my husband napped. It was such a blessing at a difficult time. I know there are other capable audiologists in Portsmouth, but if you want a good one who will be there for you when you really need one--and fast--I recommend that you call Steve Little. He takes care of you himself with no intermediaries or helpers, except for his delightful receptionist, Ray, who actually answers the phone (!), in contrast to the provider's machine we commonly reach. If Ray is on another line, you won't have to wait long before she calls you back--just one more example of putting the patient's convenience first at Seacoast Hearing Center in Portsmouth, NH. Susan Mennel

Expertise and customer service is excellent. I had a rather unique issue with my hearing aids this year. They got me in next day. The audiologist worked with my applience until it was completely satisfactory. THEY GET IT!

Randy is always helpful!

Randy is great- very knowledgeable and kind

I just visited Seacoast Hearing Center in Portsmouth, NH. They solved a longstanding problem with my hearing aids and were true to their word and did not charge me extra for the retrofit. Can't say enough about people who are honest and competent AND pleasant to be with.

I am so pleased that I found this hearing center. I have had one of the best experiences with the staff. They were great with helping me select the best hearing aids and explaining all the new technical features. You can tell that they really care about their customers. I am very satisfied with their service and I highly recommend them.

So friendly and thorough with no pressure for sales but has very high quality selection of products with latest technology. I would highly recommend Seacoast Hearing Center. The increased hearing ability was amazing but the winner for me was that the equipment took away the ringing in my ears! Tinnitus reduced for my future? Complete life changer. You can't put a price on that. I can't wait to get my hearing aids!

Very Professional and helpful. Went in today to see if they could repair my Wife's two hearing aids. Within 15 minutes they were both fixed. I highly recommend them to anyone looking for a quality Specialist. Thanks again! Larry Rhodes

So happy to have found this center. The personal, friendly touch is impressive and most welcomed. I am very happy with the product and service

Personal service very individualized, one on one with the pandemic going on. I would recommend anyone who needs hearing aids.

Best Service, Nice People!

My eperience with Randy at Seacoast Hearing has been A-1. He is very patient, knowledgeable, and friendly. He was very good at teaching me all about the hearing aids. On my follow up appointment he answered any questions that I had. He really helped me clear up a few things that I was not getting. Randy's service is outstanding. His demo of the app was very very helpful. I would recommend Randy And Seacoast Hearing car. To anyone that needs hearing aids. Don Beeson

Extremely nice owner. Wide range of knowledge and experience. Fair prices and great advice. A pleasant experience.