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Reviews for True North Hearing by AudioNova
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Mark Johnson
01/06/2025Good customer service -
Gregg Savage
12/18/2024I have been a loyal customer of True North Hearing in the Acton office through its various ownership changes for over 15 years. The recent office closure was handled by corporate in a horrible way. No notice was sent to patients, even though they have a database of addresses, phone numbers and email addresses. I recently had a issue with one of my hearing aids and tried to call the office. When no one is there, it transfers to corporate coverage and I went to voicemail there. I left no less then 6 messages with no return call. The didn't even change the message to tell us the office closed. I ended taking the 45 minute drive to the office to see a paper sign on the door to tell us that it closed and we should contact another office. Terrible service to its clients that spend 1,000s on hearing aids. -
Taylor, T
11/11/2024I appreciate the services provided by Gina. -
Carolyn K
11/10/2024Explains everything so well. Great service and friendly. -
Judy R.
11/04/2024Very satisfied with my first experience with you. -
Allison S
11/03/2024Dr Gina is thorough, patient, and kind. Visits are easy and I never feel rushed. -
JAN P
10/12/2024Very helpful hearing aides working much betteThanksJan -
Roger M.
10/05/2024Gina is very thorough and knowledgeable. -
Gervis C.
10/05/2024excellent every time -
Johanna H
09/22/2024Thanks -
Tina Sanchez
08/23/2024Very professional. They tested my hearing and learned what my losses were. From there they gave me options. My last audiologist didn't offer. I liked that they gave me options to choose. They are going to give me a trial use of a cross hearing aid. I am also getting deeper testing as I my be a candidate for cochlear implant At this point I have to wait as my insurance only covers new hearing aids every 3 years. . -
Anonymous Reviewer
08/12/2024my experience was very helpful -
Anonymous Reviewer
08/09/2024No waiting time. Audiologist was thorough and there was no sales pressure. Will return for future tests and a hearing aid when needed. -
Fred Merk
07/26/2024Gina was most helpful in adjusting my Hearing aids to match th e results of my Hearing test. Results were excellent. -
Dan Barstow - Gmail Acct
07/25/2024Gina is a terrific audiologist. She understands my hearing needs, knows the science and technology at work, and responds well to my specific preferences. -
Bill Guild
04/08/2023I visited an ear doctor just prior to my True North appointment. I got more useful information from True North. -
Anonymous Reviewer
07/19/2024True North gave me the audio exam and offered a device that has great technology and integrates with my phone and iPad. -
Anonymous Reviewer
07/13/2024Super customer service. Took time to answer all questionsq -
Anonymous Reviewer
06/13/2024On time and always helpful -
Dhiren Mistry
06/10/2024 -
Anonymous Reviewer
06/04/2024When I came in for the first time , the staff was so friendly as well as informative. I was allowed to even try out the product before purchasing. -
Anonymous Reviewer
05/27/2024Love the service, the professionalism and friendliness. Thank you for giving me back my hearing! -
Anonymous Reviewer
05/19/2024A pleasure. -
Anonymous Reviewer
05/16/2024Great customer service -
Anonymous Reviewer
05/05/2024Very accommodating and helpful -
ELAINE BREA
04/14/2024 -
Anonymous Reviewer
03/22/2024I was surprised by the level of Technology I received for my hearing test. -
Anonymous Reviewer
03/10/2024Joe Greaney is a kind pro. Don`t lose him. -
Anonymous Reviewer
03/10/2024Joe was very pleasant, helpful and knowledgeable. -
John Goreham
01/17/2024When I phoned to set up an appointment at the Acton office and make an initial inquiry, my call went to a call center. The operator (Brooklyn) said she would transfer me to the Acton office (I got the number from the Acton office's website.) After holding for many minutes nobody answered. I was given the direct number and I tried it. Nobody picked up. Eventually, you are directed to a voice mail box. 10:30 am on a Wednesday. -
Marilyn Chown
12/17/2023Professional, no pressure to get my credit card (unlike Newton branch). Patient w me. Highly recommend. Stay away from u ethical practices at Newton branch wells Ave. Make the scenic trip to Acton. Fabulous service there! -
Anonymous Reviewer
11/06/2023GREAT! Everyone is so nice in this office. -
Marcia Rising
11/03/2023I've had no problems with my hearing aids or getting help if needed. I really like having my smartphone connection with Thrive. Answering the phone is no longer a challenge. -
Anonymous Reviewer
11/01/2023Always friendly, welcoming, professional and knowledgeable! Gina is the best! -
Maureen Cervi
10/10/2023Very happy with the service I have gotten here. Quality audiologists and a warm and friendly atmosphere. Will continue to go to them and have referred others. -
Anonymous Reviewer
09/17/2023It was a great experience for me -- audiologist was wonderful, kind, efficient, experienced and thorough. I felt very good and relaxed during the test. Her information following the test was informative and thorough. Am working on my decision for hearing aids. Really appreciate everything and when I get hearing aids I will be back to True North Hearing in Acton. -
Anonymous Reviewer
09/16/2023Always attentive to my needs -
Anonymous Reviewer
09/12/2023Alway on time and thorough and efficient. She listened to my concerns and fixed them. -
Lori Joyal
09/09/2023The staff at True North Hearing is terrific - and the hearing aids my husband purchased 2 years ago have made such a difference in his life. True North doesn't just sell aids: they also follow up with you every 6 months to make sure everything is working properly, no cost. Highly recommend!! -
Anonymous Reviewer
09/09/2023Gina is very knowledgeable and listens to you. She is very pleasant too. -
John Delfavero
08/27/2023From the time I got there I was treated like a special person Gina greeted me and from the moment on I felt like I was a V.I.P she took as much time as needed to explain everything in detail and answered any and all of my questions this place is everything they say they are and more i highly recommend -
Deborah Galvin
08/23/2023I met Dr. Gina this morning. I went on behalf of our Mum to meet and talk with Dr. Gina and experience the office. Dr. Gina is well educated, Au.D., CCC-A. She is very personable, ready willing and able to be helpful. Thank you Dr. Gina Iu2019ll be back with our Mum for hearing aids! -
Anonymous Reviewer
07/28/20231st class visit! Gina G. was exceptional. Very professional, very cordial, extremely well versed in her knowledge, gave very good info after testing. Top notch representative for True North!ud83dudc4c -
Virginia Aguirre
07/04/2023Great service. Took care of problems another provider didnu2019t. This will be my new audiologist! Thank you for taking great care of me! -
Anonymous Reviewer
06/26/2023Gina did an excellent exam and explained everything thoroughly. -
Anonymous Reviewer
06/23/2023Professional with clear answers to questions. -
Edward Moore
06/21/2023New to the area, I found True North very helpful, courteous, and professional when I needed my hearing aids, bought in my old town, cleaned and my hearing tested. They also taught me some new tricks that my former hearing aid specialist neglected to tell me. -
Anonymous Reviewer
06/17/2023Very thorough test and Gina very informative -
Anonymous Reviewer
06/16/2023Gina and Amanda are terrific. Gina has been very helpful, especially, as I have had issues with my hearing aids and she made it a lot less stressful. She is extremely knowledgeable, too, in helping me understand the types of HAs and adjusting mine to work better for me. I highly recommend this office. -
Karen Romilly
05/29/2023 -
Arlene Battishill
05/21/2023I had a great experience with True North Hearing - Acton! The doctor explained everything in detail to me before starting the complimentary (FREE!) hearing test and reviewed all of the results with me after the test was done. As it turns out, my hearing is still good enough that I won't be needing hearing aids but at the point I do, this is where I'll come to select and be fitted for them. I was a musician earlier in my life so that is what contributed significantly to my hearing loss so word to the wise, protect your hearing at all costs! Also, the doctor was VERY helpful in offering suggestions for dealing with my Tinnitus so those suggestions have been working for me since trying them. Very satisfied and VERY HIGHLY RECOMMEND! -
Patti Brainard
05/17/2023Great place. Highly recommend -
Peter Burvill
05/11/2023Very pleased always there for the patient. Thanks Peter -
Donald Wilt
05/06/2023Professional, friendly, very thorough testing, answered questions comprehensively -
Marianne Sforza
04/28/2023Gina is the best! She made me feel comfortable and (pardon the pun) heard. She took the time to talk with me and explain my options. I now can hear my grandkids, the tv , the birds chirping outside with comfortable and easy to use hearing aids. Thank you! -
Lynda Demeo
03/28/2023Helpful and pleasant personnel -
Joseph V
03/20/2023 -
Thomas Galligani
01/22/2023A very understanding , cooperative and professional group of caring individuals. Explained my options and solved my problems. -
BAHAREH PIRAYESH
12/05/2022 -
george ostrow
12/03/2022Thoroughly satisfied with my visit. Gina Galinauskas is a superbly qualified audiologist!! -
Ann LeBlanc
11/18/2022Very efficient and friendly -
Andrew Goldstein
11/17/2022Mixed experience. Some good. Some bad. Probably would have moved on to a different company but Gina is great and a winning asset for the company. So staying for now. Sorry, I just noticed a response from the owner 5 months ago who says they donu2019t recognize me and maybe the review was meant for a different company. Thatu2019s odd, since I purchased my hearing aids from this company, and I mentioned Gina, who is the audiologist there. As previously stated Gina is terrific. She is the fourth audiologist Iu2019ve dealt with over the many years. The receptionists and Gina and Erin before her have all been excellent so based on them I should be giving more stars but my review is based on a longer period of time. If I was reviewing only Gina and the current staff it would be five stars. -
Jim McDonnell
09/24/2022She is excellent. Now keep here there -
A Google User
09/01/2022I had better help than Apple Care assisting me with Apple Watch and IPhone with my hearing aids. Great service -
kate
08/19/2022Outstanding! -
Joy Shaw
08/10/2022It was quick and easy and everyone was very cordial -
Rosemary White
06/28/2022 -
HEIDI GLOVER
06/20/2022My mother was visiting from out of town and was having trouble with her hearing aid, so we stopped into True North Hearing in Acton. The patient care coordinator, Jennifer, was wonderful! She was so friendly and efficient and went over and above to solve all of my motheru2019s issues. I highly recommend True North Hearing!!! -
Jeanie Colony
06/06/2022Jen in the Acton office was so helpful, as she always is. Great teamu2026 weu2019ll keep coming back. -
Terry Lacourse
05/24/2022Was extremely satisfied with them.I was very well taken care off -
Michael Joroff
04/22/2022 -
ray collings
04/19/2022I had some issues with my hearing devices so I emailed the office for help. Jenn was able to schedule me for the same day. Within ten minutes of my arrival she had solved the problem and effected a solution - everything working perfectly. Thanks. -
Priscilla Clark
03/31/2022Very professional, friendly and patient oriented. Highly recommend. -
Joseph Pentedemos
03/18/2022Loved my experience the hearing doctor was such a polite professional. -
Carolyne Downs
03/18/2022 -
Philippe Neron
03/17/2022Great service and care and supper professional. -
Paul Grzybowski
03/09/2022 -
Sharon Duquette
03/05/2022Erin and Jen were most helpful and adjusted their schedule to accommodate my work hours. They are always kind and professional, taking the time to listen, explain and demonstrate features on your hearing aids. Appreciate the great care! -
Larry Kerpelman
02/10/2022Always professional, always thorough, always listen to their patients. I am very pleased with the services provided by Erin Roach, audiologist, and Jenn ,office manager, of True North Hearing of Acton. -
Victor Saavedra
01/31/2022I came in to get musician earplugs. The staff was very helpful and welcomed questions. -
B Franchise
01/21/2022 -
Cindy Nock
01/19/2022Went in for hearing evaluation and to see what can be done for my tinnitus. Very thorough and professional team in the Acton Ma office. Explained things VERY well and that is much appreciated. They made me feel very comfortable for the whole process. Low pressure but very encouraging. Turns out the only proven treatment for tinnitus is hearing aids- they explained why very well. As soon as I tried the hearing aids on I noticed how much less the tinnitus was and how much clearer I could hear people speaking. Very happy that the hearing aids are blue tooth and can be synched with my phone. No more ear buds and more comfortable! -
Anne Wyllie Ammendolia
12/13/2021I just have to say outstanding service. I had a broken hearing aid. Called to see if they could take a look at it. Assumed I would have to make an appointment. Instead they said come right over. They didn't have the part but ordered it for me and within the week called and again said come right in. Jennifer was able to fix it in minutes and I was on my way. Thank you I'll be back. . -
Michael Bloom
12/10/2021From scheduling through my new hearing test and our discussion afterwards, my entire experience was outstanding. Very informative and helpful. -
Richard Testa
12/08/2021 -
Joan Meyer
12/01/2021Been coming to this place for 5 years a change in doctors but all is good. Receptionist is wonderful. Have referred others to them and all has worked out well -
craig sullivan
11/23/2021It is always a positive experience when I go to Hearing Health in Acton. They are so friendly and extremely thorough making sure that you get the best care possibly -
Karen Viscariello
11/18/2021My mother went in today and had a wonderful experience with the team at True North. "They went above and beyond"!! She asked me to post this review: "If you are in need of an audiologist for a hearing evaluation or service on your hearing aids, I highly recommend Dr. Erin Roach at True North Hearing in Acton Ma. They are very thorough and professional. Thank you Dr. Roach and team." Marie D. -
Irl
10/22/2021 -
Barry A Dobyns
10/13/2021I had a set of Starkey Muse hearing aids given to me by a family member. Making an appointment here, they performed a hearing test, changed out the transducers, and adjusted the hearing aids to my hearing. It was all done quickly and with little difficulty. Highly recommended for hearing tests and maintenance on your modern hearing aids. -
William Renzulli
10/12/2021Attention to detail. Asks a lot of questions to make it a great choice. -
Jean-Paul Fandel (JP)
08/09/2021Dr. Roach was very thorough and communicative before and during the hearing test, and very detailed in her explanation of the results. Highly recommended! -
Barbara Dellovade
07/30/2021Erin was terrific,would recommend her to all that has hearing issues. Very professional and knowledgeable. -
Roy Kring
07/29/2021Dr. Roach was very thorough administering my hearing test and explaining the results. -
Chris Howard
07/27/2021Very friendly yet professional staff. Loved my experience with this office! -
carole Siegal
06/29/2021I had a great experience with Erin Roach, Au.D. at True North Hearing. She took the time to carefully listen to my issues and she contacted my device manufacturer to modify the settings and make my hearing aid work better than it had in the past. I would recommend her for her professionalism and her caring on my behalf. -
Stymie Jep
05/13/2021 -
Ann DeCristofaro (AnnDee)
05/13/2021I can hear so much better now. The audiologist is very knowledgeable and explained in detail the tests and the results . Highly recommended! -
Bill Adams
05/06/2021I had a very professional audiologist, Erin Roach, who examined my hearing, adjusted my hearing aids, and recommended that I might want to see an ENT doctor. I was very pleased. -
Larry DiPalma
09/24/2019I have been going to Hearing Health in Acton MA for about eight years now and not once was there ever an issue with any of my requests. Iu2019ve seen management changes over the years, but that did not disrupt the professionalism that Hearing Health of Acton offer. Their staff are all very pleasant, friendly and helpful. What impressed me the most besides their quality products is their customer service. I would walk in with a problem and they would straighten everything out before I left the building. They wanted to be sure that everything was working properly and that I was happy with the results, and I was! Digital Hearing aids today are far more high tech, much smaller than the old body aids with a two foot wire hanging out of your ear, UGH!! The audiologists has to be extremely well trained because everybody hearing is different. Hearing aids are customized to match a personu2019s hearing loss, just like glasses. Jim and Jen...keep up the good work!